LPG Fees Summary
Applicable from 1st July 2020. May be amended without notice.
Applicable from 1st July 2020. May be amended without notice.
- An Annual hire fee applies to the hire of our 210 kg Cylinders. The fee is per year or part thereof. Please call us for the current hire fee.
- An Annual hire fee applies to the hire of our 45 kg Cylinders. The fee is per year or part thereof. Please call us for the current hire fee.
- An Annual hire fee applies to the hire of our 15 kg forklift Cylinders. The fee is per year or part thereof. Please call us for the current hire fee.
- When you hire a 210 kg Cylinder from us we will require a Security Deposit of $350 per cylinder. The security deposit will be returned to you when our supply to you has been terminated in accordance with our supply agreement.
- Your deposit will be forfeit should you breach the terms of our supply agreement or if we are otherwise required to remove our equipment from your premises before the end of the agreed supply term.
- If you are a residential tenant requiring 45 kg cylinders please note that we will charge you for the LPG that you purchase but we will charge the property owner for the annual hire of the cylinder/s. We will require the property owner to complete and authorise our cylinder hire form before the initial cylinders can be delivered.
- To keep our charges low we deliver to our customers on specific days (for specific areas) i.e. we are not an on-demand service. You should familiarise yourself with the day or days that we service your area and ensure that you have adequate stocks of LPG. If you request a gas delivery on a day when our delivery vehicles are not in your area, and we agree to do the delivery, provided that it is your first request for an off-schedule delivery you will not be charged any extra fees except for the gas itself, however repeated requests for off-schedule deliveries may be rejected or, if agreed to will incur an On-Demand Delivery Fee of $95 + GST in addition to the price of the product delivered.
- Unfortunately we cannot make individual access arrangements with each customer. Please keep access clear when a gas delivery is scheduled. If you request a gas delivery and we cannot gain access to our equipment we will abort the delivery and reschedule it to be done when we are next in the area; this could be a matter of days or a week or more. If you require a delivery before our next scheduled delivery day the off-schedule delivery policy will apply (see item 7).
- If you report a faulty cylinder we will ask you if it requires an emergency response or a lower level of response. We will then take action based on the information you give us. Our emergency response system is to be used only in the event of a gas leak emergency. If you invoke an emergency response for a non emergency i.e. there is no gas leak when the cylinder is disconnected, you will be charged the cost of attending your premises, by us and emergency services if required.
- If you return goods to us without our authorisation you will not be entitled to a refund unless the reason is covered by consumer law
- If you terminate your LPG supply agreement before its expiry date you will not be entitled to a refund of your deposit or any unused hire fees paid on your account. Your deposit may be used by us to pay your outstanding account, or to recover the equipment.
- If your account is not paid by the due date we may charge you a Late Payment Fee commensurate with the costs incurred in processing and funding your account. See your LPG supply agreement for further details. If you are experiencing difficulties in paying please contact us as soon as possible on 03 9743 7998 and we will try to help you manage your LPG bills.
- When you use a Credit card to make a payment or you pay by EFTPOS in store you will incur a merchant fee imposed on us by our bank.
- We may vary our charges from time to time in line with changes to our costs. We will communicate this to our customers at their next purchase